Refund policy

Effective Date: July 28, 2026

Thank you for shopping with Shop Jocoto. We strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The return request is made within 7 days of the delivery date.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged or incorrect upon delivery:

  • Products showing signs of use, washing, or alteration.

  • Items without original tags or packaging.

  • Gift cards, if offered.

  • Clearance, sale, or promotional items marked as non-returnable.

3. Return Process

To initiate a return:

  1. Email us at shopjocoto@gmail.com within 7 days of receiving your order.

  2. Include your Order ID, the reason for the return, and clear photos if the item is damaged, defective, or incorrect.

  3. Our support team will review your request and provide further instructions.

  4. If approved, the item must be securely packed and returned in its original condition.

Unauthorized returns may not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If your return is approved:

  • The refund will be processed to the original payment method used for the purchase.

  • Refunds are typically processed within 5–10 business days after approval, depending on your payment provider or bank.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible items if:

  • The wrong product was delivered.

  • The product is damaged or defective upon arrival.

  • A replacement is available in stock.

If the requested replacement is unavailable, you may choose a refund or an alternative product, where applicable.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your Order ID.

  • Clear photographs of the item and packaging.

  • A brief description of the issue.

We will work to resolve the matter as quickly as possible.

7. Return Shipping

If the return is due to an error on our part (such as a damaged, defective, or incorrect item), we may arrange the return pickup or reimburse reasonable return shipping costs, as applicable.

For returns due to other eligible reasons, the customer may be responsible for return shipping charges unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if your order meets the return eligibility criteria.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account or payment method.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still have not received your refund, contact us at shopjocoto@gmail.com.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Shop Jocoto

Email: shopjocoto@gmail.com

Website: https://shopjocoto.in

Business Address:
House No. 29, Rajiv Nagar,
Hisar, Haryana – 125001, India

We value your trust and appreciate your support. Our goal is to make every shopping experience with Shop Jocoto smooth, fair, and enjoyable.