Shipping policy

Effective Date: July 28, 2026

Thank you for shopping with Shop Jocoto. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship your purchases.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India. At this time, international shipping is not available.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers, including free shipping, will be clearly communicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available). You can use the tracking details to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make one or more delivery attempts depending on their service policy. If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for reshipping returned orders.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order.

Shop Jocoto is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Email: shopjocoto@gmail.com

Please include your order number and, if applicable, photographs of the damaged package or product to help us investigate the issue.

9. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Courier service delays

We appreciate your patience in such situations.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shop Jocoto

Email: shopjocoto@gmail.com

Website: https://shopjocoto.in

Business Address:
House No. 29, Rajiv Nagar,
Hisar, Haryana – 125001, India

We appreciate your trust in Shop Jocoto and are committed to delivering your orders as quickly and safely as possible.